How to reset policies to default in ThreatLocker? This document outlines the step-by-step process of how to reset policies to default in ThreatLocker. This article is a part of our ThreatLocker How-to Guides series, Chapter 11 – Maintenance and Troubleshooting. Introduction In some cases, you may need to revert an Application Control configuration back to […]

How to recover from a lockout in ThreatLocker? This document outlines the step-by-step process of how to recover from a lockout in ThreatLocker. This article is a part of our ThreatLocker How-to Guides series, Chapter 11 – Maintenance and Troubleshooting. Introduction If an application is blocked and it causes a lockout situation, you can recover

How to whitelist unknown publishers in ThreatLocker? This document outlines the step-by-step process of how to whitelist unknown publishers in ThreatLocker. This article is a part of our ThreatLocker How-to Guides series, Chapter 11 – Maintenance and Troubleshooting. Introduction Whitelisting an application from an unknown publisher allows it to run in your environment while maintaining

How to check application hashes in ThreatLocker? This document outlines the step-by-step process of how to check application hashes in ThreatLocker. This article is a part of our ThreatLocker How-to Guides series, Chapter 11 – Maintenance and Troubleshooting. Introduction Checking an application’s hash allows you to verify its integrity and see if it is flagged

How to escalate a technical issue to ThreatLocker? This document outlines the step-by-step process of how to escalate a technical issue in ThreatLocker. This article is a part of our ThreatLocker How-to Guides series, Chapter 11 – Maintenance and Troubleshooting. Introduction If a technical problem cannot be resolved, it may be escalated to ThreatLocker’s support

How to verify service status in ThreatLocker? This document outlines the step-by-step process of how to verify service status in ThreatLocker Dashboard. This article is a part of our ThreatLocker How-to Guides series, Chapter 11 – Maintenance and Troubleshooting. Introduction If a device is not communicating properly with the ThreatLocker Portal, you can follow these

How to troubleshoot agent connection issues in ThreatLocker? This document outlines the step-by-step process of how to troubleshoot agent connection issues in ThreatLocker Dashboard. This article is a part of our ThreatLocker How-to Guides series, Chapter 11 – Maintenance and Troubleshooting. Introduction If a device is not communicating properly with the ThreatLocker Portal, you can